Note on the refrigerant – Why we use dry ice

To ensure your freshly portioned meat arrives truly fresh, we include a small "cooling marvel" called dry ice in the package for shipping. Dry ice is frozen carbon dioxide (CO₂). Unlike regular ice, which consists of water, dry ice evaporates directly into CO₂ gas instead of melting. This allows it to maintain a consistently low temperature inside the package without any liquid water accumulating.

Why do we use dry ice?
Quite simply: We want to ensure your meat stays cool and fresh at all times – even if the package takes a little longer to arrive. Dry ice maintains an extremely low temperature, so the meat is optimally protected from heat. The result: sustainable and safe transport that preserves the quality of the meat.

What happens to the meat during transport?
Your meat is kept frozen during shipping. The cold causes the surface of the meat to contract slightly, which can sometimes result in a thin layer of ice. This may look unusual, but it is perfectly normal.

Why do ice crystals form on meat?
At such low temperatures, tiny ice crystals can form on the surface of the meat. This happens if some moisture accumulates within the packaging system or if the surface tissue of the meat is slightly moistened. These small crystals have absolutely no impact on quality or taste – they are simply an indication that the meat has been intensely chilled.

How do you maintain the full quality of the meat?
Thanks to this careful cooling process, the quality of your meat is fully preserved. Upon receipt, you can easily freeze the meat and store it for later. Alternatively, you can gently thaw it in the refrigerator and enjoy it immediately. Whether you put it straight on the grill or store it in the freezer first, you can be sure you're getting the best freshness on your plate.